Privacy Statement for Global Charge

Introduction

Global Charge is committed to protecting your privacy and ensuring your rights related to your personal data are respected. This statement outlines our procedures regarding the collection, processing, and safeguarding of your personal data.

Data Controller

The Global Charge entity that directly interacts with you through agreements or communication acts as the Data Controller.

When and Why, We Process Personal Data

We collect and process personal data for:

• Managing customer relationships and fulfilling contractual obligations.
• Recruitment processes for potential employees.
• Marketing and service improvement activities.
• Supplier relations and interactions.
• Analysis of website usage.
• Security measures at our facilities and installations.
• Event management and related communications.
• Handling inquiries received via phone, email, or social media.
• Engagement with representatives from political entities and public authorities.

Legal Basis for Data Processing

Our processing of your personal data is based on:

• Your explicit consent.
• Fulfillment of contractual agreements.
• Compliance with legal obligations.
• Legitimate business interests.

Types of Personal Data Collected

We collect and process the following types of data:

• Identification Data: Name, address, email, phone number, date of birth, and national ID.
• Contractual Information: Customer ID, invoice details, service/product information.
• Financial Data: Payment methods, bank account details, creditworthiness, payment history.
• Electronic Data: Website usage data including cookies, IP addresses, and device/browser type.
• Security Data: Login credentials and passwords.
• Technical and Usage Data: Service consumption metrics (energy, charging station data).
• Recruitment Data: Personal details provided through job applications, CVs, and related interview processes.

Use of Cookies

Our website utilizes cookies to enhance user experience. You can manage cookie preferences through your browser settings, noting this may affect website functionality.

Data Processing and External Partners

We employ third-party data processors under stringent agreements ensuring confidentiality and compliance with our data protection standards.

Sources of Personal Data

We primarily obtain personal data directly from you, with supplementary data acquired from trusted third-party sources, including public registries, credit agencies, and business partners.

Data Protection and Security

We implement robust security measures to protect your personal data from unauthorized access or misuse, including controlled employee access and strict confidentiality obligations.

Data Retention

Personal data is retained only for the duration necessary to meet the purpose of collection or as required by law. Retention periods vary according to the nature of your relationship with Global Charge.

Disclosure of Personal Data

Your personal data will only be disclosed to external parties under specific conditions, such as your consent, legal obligations, court orders, or necessary payment collections.

Website Usage Analytics

We use analytical tools to gather anonymized insights on website usage, helping improve our services. Your IP address and personal identifiers remain confidential and secure.

Your Rights

According to Albanian Personal Data Protection Law No. 124/2024 (aligned with GDPR), you have the right to:

• Access personal data we hold about you.
• Request corrections to incorrect or incomplete data.
• Request deletion of your data (subject to legal limitations).
• Request restriction on data processing.
• Object to processing based on legitimate interests.
• Opt out of direct marketing.
• Data portability (request transfer of data to yourself or another entity).
• Withdraw consent previously given.

Data Protection Officer (DPO)

Global Charge’s DPO ensures compliance with data protection laws. For any inquiries or concerns regarding data protection, please contact privacy@globalcharge.al. Your communications will be treated confidentially.

Complaints and Appeals

You may submit complaints about our data handling to the Albanian Data Protection Authority at www.idp.al. However, we encourage direct contact with us first to resolve any concerns amicably.

Contact Us

For questions or to exercise your data rights, contact our Customer Service Center. We commit to responding within 30 days.